Microsoft Teams

Microsoft Teams integrates chat, video meetings, file storage, and team collaboration within Microsoft 365, enabling agents to send messages, manage teams and channels, schedule meetings, and coordinate with users across your organization.

Setup

1. In Agent Studio, go to Tools → Microsoft Teams → Connect
2. Sign in with your Microsoft account and authorize access
3. Review the requested permissions and click Allow

Available actions

Action	Description
MICROSOFT_TEAMS_ADD_MEMBER_TO_TEAM	Adds a user to a Microsoft Teams team, optionally assigning them as an owner.
MICROSOFT_TEAMS_ARCHIVE_TEAM	Archives a Microsoft Teams team, making it read-only while preserving its content.
MICROSOFT_TEAMS_CHATS_GET_ALL_CHATS	Retrieves all chats a specified user is part of, with support for filtering and pagination.
MICROSOFT_TEAMS_CHATS_GET_ALL_MESSAGES	Retrieves all messages from a specified chat, with support for filtering and pagination.
MICROSOFT_TEAMS_CREATE_MEETING	Schedules a new standalone Microsoft Teams online meeting with specified participants and time.
MICROSOFT_TEAMS_CREATE_TEAM	Creates a new Microsoft Teams team with optional template, channels, and initial members.
MICROSOFT_TEAMS_DELETE_TEAM	Permanently deletes a Microsoft Teams team by its unique identifier.
MICROSOFT_TEAMS_GET_CHANNEL	Retrieves details for a specific channel within a team using its team and channel IDs.
MICROSOFT_TEAMS_GET_CHAT_MESSAGE	Retrieves a specific message from a chat using its chat and message IDs.
MICROSOFT_TEAMS_GET_TEAM	Retrieves full details of a specific Microsoft Teams team by its ID.
MICROSOFT_TEAMS_LIST_MESSAGE_REPLIES	Lists replies to a specific channel message using the team, channel, and message IDs.
MICROSOFT_TEAMS_LIST_TEAM_MEMBERS	Lists all members of a Microsoft Teams team, useful for auditing or notifications.
MICROSOFT_TEAMS_LIST_TEAMS_TEMPLATES	Retrieves available Microsoft Teams templates for use during team creation or customization.
MICROSOFT_TEAMS_LIST_USERS	Lists all users in the organization directory with support for filtering, pagination, and field selection.
MICROSOFT_TEAMS_TEAMS_CREATE_CHANNEL	Creates a new standard, private, or shared channel within a specified team.
MICROSOFT_TEAMS_TEAMS_CREATE_CHAT	Creates a new one-on-one or group chat between specified users.
MICROSOFT_TEAMS_TEAMS_GET_MESSAGE	Retrieves a specific message from a Teams channel using the team, channel, and message IDs.
MICROSOFT_TEAMS_TEAMS_LIST	Retrieves all Microsoft Teams accessible to the authenticated user, with filtering and pagination support.
MICROSOFT_TEAMS_TEAMS_LIST_CHANNELS	Retrieves all channels for a specified team, including optional shared channels.
MICROSOFT_TEAMS_TEAMS_LIST_CHAT_MESSAGES	Retrieves messages from a chat in reverse chronological order using the chat ID.
MICROSOFT_TEAMS_TEAMS_LIST_PEOPLE	Retrieves a list of people relevant to a specified user from the Microsoft Graph people API.
MICROSOFT_TEAMS_TEAMS_POST_CHANNEL_MESSAGE	Posts a new text or HTML message to a specified channel in a Microsoft Teams team.
MICROSOFT_TEAMS_TEAMS_POST_CHAT_MESSAGE	Sends a text or HTML message to an existing Microsoft Teams chat.
MICROSOFT_TEAMS_TEAMS_POST_MESSAGE_REPLY	Sends a reply to an existing message in a Teams channel thread.
MICROSOFT_TEAMS_UNARCHIVE_TEAM	Restores an archived Microsoft Teams team back to active status.
MICROSOFT_TEAMS_UPDATE_CHANNEL_MESSAGE	Updates the content of an existing message in a Teams channel.
MICROSOFT_TEAMS_UPDATE_CHAT_MESSAGE	Updates the content of a specific message in a Teams chat.
MICROSOFT_TEAMS_UPDATE_TEAM	Modifies team settings including member permissions, messaging policies, and fun settings.

Adding to an agent

1. Open your agent in Agent Studio → Agent Builder
2. Go to Tools and enable Microsoft Teams
3. Select only the actions your agent needs
4. Set auth mode: Shared (agent acts on one account) or Per-user (each end-user connects their own account)

Example use cases

Automated meeting scheduler: An agent collects availability from stakeholders and uses MICROSOFT_TEAMS_CREATE_MEETING to schedule a Teams meeting, then sends a confirmation via MICROSOFT_TEAMS_TEAMS_POST_CHAT_MESSAGE to each participant.

Onboarding team provisioning: When a new team is created for a project, an agent uses MICROSOFT_TEAMS_CREATE_TEAM and MICROSOFT_TEAMS_TEAMS_CREATE_CHANNEL to set up the workspace structure, then calls MICROSOFT_TEAMS_ADD_MEMBER_TO_TEAM to add all relevant team members automatically.

Incident response notifications: An agent monitors for alerts and uses MICROSOFT_TEAMS_TEAMS_POST_CHANNEL_MESSAGE to broadcast incident updates to an on-call channel, then threads follow-up details using MICROSOFT_TEAMS_TEAMS_POST_MESSAGE_REPLY as the situation evolves.